Contact Us

Thank you for visiting Nekvora. For questions about products, orders, delivery, returns, or refunds, please contact our customer support team. Including your order number, if available, will help us understand your request.

Customer Support

Website: https://nekvora.com
Support Email: service@nekvora.com
Contact Phone: +86 14831865472
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You can email us about order status, delivery concerns, an incorrect or damaged item, or a return request. If your request concerns an order, please include the name used at checkout and a brief description of the issue. Do not send payment card numbers or passwords by email.

Business Information

Operating Company: Jilin Yujin Technology Co., Ltd.
Unified Social Credit Code (USCC): 91220105MAKN4BG91X
Company Address: Room 1302, Building A6, Zone A (Group 2), Wansheng Aiqinhai, North of Hedong Road and East of Binhe Road, Erdao District, Changchun

The company address listed above is business identification information and is not a designated return destination. To arrange a return, please contact our support team first and follow the return instructions provided for your order. Please do not mail products to the registered address without authorization.