Shipping Policy
Order Processing
After successful payment confirmation, our standard order processing target is 1–3 business days. Processing includes preparing the order and handing it over for shipment. Business days do not include weekends or applicable holidays. We will contact you if an issue materially affects processing.
Estimated Delivery Transit
Once an order is dispatched, the estimated transit time is 7–15 business days. Processing time and transit time are separate, so the total time from ordering to arrival includes both stages. Delivery estimates are not guaranteed dates and may vary with the destination, carrier operations, customs, seasonal demand, or exceptional disruptions. Any mandatory delivery rights under applicable law remain in effect.
Shipping Destinations and Fees
Delivery options are available only for destinations offered during checkout. Enter your full shipping address to see which services are available. Shipping fees, if any, are calculated and displayed at checkout before payment. We do not promise free shipping for all orders or delivery to every country.
Tracking and Shipping Updates
Where shipment tracking is provided, tracking details will be shared after dispatch or made available through order communications. Tracking updates may take time to appear after a label is created. If a shipment has not progressed as expected, contact us with your order number.
Customs, Duties, and Import Charges
For cross-border orders, customs clearance, duties, or import taxes may apply under the destination country's rules. Any amounts collected at checkout will be disclosed there; other charges may be assessed by the relevant authorities or carriers where lawful. Please review destination-specific charges before ordering.
Address Accuracy and Delivery Problems
Please check your name, delivery address, postal code, and contact information before placing your order. If you notice an error, contact us promptly at service@nekvora.com. We will try to help before dispatch, but changes cannot always be accommodated once an order is in transit. We will review lost, missing, damaged, or incorrect deliveries and provide a remedy consistent with applicable law and our Return & Refund Policy. If an item arrives damaged or incorrect, contact us with the order number and relevant photographs if possible.
Questions
Website: https://nekvora.com
Operating Company: Jilin Yujin Technology Co., Ltd.
Support Email: service@nekvora.com
Contact Phone: +86 14831865472
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)