Return & Refund Policy

Return Requests

We accept eligible return requests made within 30 calendar days after delivery. To start a return, email service@nekvora.com with your order number, the item you wish to return, and the reason for the request. For damaged, defective, or incorrect items, please include photographs when reasonably possible so we can assist promptly. This policy does not limit any longer or different return, cancellation, or warranty rights required by applicable law.

Return Eligibility

For voluntary returns, items should be unused, in their original condition where reasonably possible, and accompanied by the relevant accessories and proof of purchase. Products may be subject to lawful hygiene, safety, personalization, perishability, or other statutory exceptions where applicable; any exception will be assessed in light of the product and your legal rights. A faulty, misdescribed, or incorrectly supplied product will be handled under applicable consumer protection laws regardless of any voluntary-return condition.

Authorization and Return Address

Please wait for return instructions before sending an item. Our support team will provide the appropriate authorized return destination and any handling instructions for your order. Do not send returns to the company's registered business address unless specifically instructed to do so. Unapproved returns to other addresses may be delayed or become difficult to identify.

Return Shipping Costs

For a voluntary return based on a change of mind or personal preference, the customer ordinarily pays return shipping unless applicable law requires otherwise. If a product arrives defective, damaged, materially different from its description, or incorrect, we will cover applicable reasonable return costs or provide another legally compliant resolution. We do not charge a restocking fee.

Inspection and Refunds

When a returned item is received, we may inspect it and notify you of the approval outcome. If the return is approved, we will initiate the refund to the original payment method within 10 business days after approval, unless a shorter period is required by law. Your bank or payment provider may require additional time to post the credit. Where the law requires a refund earlier or without a physical return, those obligations take precedence. Any deductions will be limited to those lawfully permitted and explained where applicable.

Order Cancellation

Contact us promptly to request cancellation before dispatch. We will try to accommodate the request, but once the order has been dispatched, cancellation may no longer be possible. You may still have return or statutory withdrawal rights where applicable.

Exchanges

If you prefer a replacement or an exchange, contact us with the order details. Exchanges depend on the issue, item availability, and applicable consumer rights. We may offer a replacement, refund, or another lawful remedy as appropriate.

Contact

Operating Company: Jilin Yujin Technology Co., Ltd.
Support Email: service@nekvora.com
Contact Phone: +86 14831865472
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)