Privacy Policy

1. Who We Are

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit or shop at https://nekvora.com, contact us, or interact with our storefront. The business contact for this storefront is Jilin Yujin Technology Co., Ltd., at Room 1302, Building A6, Zone A (Group 2), Wansheng Aiqinhai, North of Hedong Road and East of Binhe Road, Erdao District, Changchun. For privacy-related requests, contact service@nekvora.com.

2. Information We Collect

Depending on how you interact with the store, information may include your name, contact details, billing and delivery information, order items and purchase history, communications with support, account details, device identifiers, IP address, browser information, and website interaction data. Payment credentials may be handled by the payment provider selected at checkout rather than stored directly by us. We receive information from you, your device, our commerce platform, and parties involved in fulfilling a transaction.

3. How We Use Information

We use information as needed to operate our store, answer inquiries, create and fulfill orders, process payments and refunds, arrange delivery, prevent fraud and misuse, maintain site functionality, comply with legal obligations, resolve disputes, and improve customer service. Where permitted and based on applicable consent or other lawful grounds, we may also send promotional messages to people who have requested or are eligible to receive them. You can unsubscribe from promotional email using the unsubscribe mechanism or by contacting us.

4. Legal Bases Where Applicable

In places where a legal basis is required, processing may depend on the necessity to perform a contract, compliance with legal obligations, legitimate interests such as transaction security and customer support, or consent where required. We consider the purpose and context of each activity and respect mandatory local privacy requirements.

5. Service Providers and Disclosures

Our online store uses Shopify ecommerce infrastructure to support storefront and order operations. Personal information may also be provided, as necessary for a transaction, to the payment option selected at checkout, delivery providers, technology service providers, professional advisers, or authorities when required by law. Service providers should access information only as needed for their roles or as otherwise lawfully authorized.

6. Cookies and Similar Technologies

The storefront may use cookies or similar technologies for functionality such as shopping cart continuity, session security, preferences, and measurement. Some technologies may be set by services involved in providing the store. Where required, we provide controls or seek consent for nonessential technologies. You may also manage cookies through browser settings, although disabling essential technologies may affect site functions. Any store-specific cookie banner and regional privacy controls, where provided, should be used to manage applicable preferences.

7. Marketing and Personalized Advertising

If we engage in marketing or personalized advertising using personal information, we will provide any notices and consent or opt-out choices required by your jurisdiction. You may request to stop our promotional emails at any time. Where laws grant a right to opt out of certain disclosures, targeted advertising, or sales/sharing of personal information, you can submit a request using the contact details below. Our response will reflect the data practices actually relevant to your request and applicable law.

8. International Processing

Orders, customer support, and the services used to run an online store can involve processing information in countries other than your own. Such locations may have different data protection laws. Where required, we use appropriate safeguards and honor relevant international transfer rules.

9. Data Retention and Security

We keep personal information for as long as reasonably necessary for transactions, customer support, recordkeeping, disputes, security, and legal or tax obligations, taking into account applicable retention requirements. We use reasonable administrative and technical safeguards, although no online system can be guaranteed completely secure. If you believe your information or account has been compromised, contact us promptly.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, obtain a copy of, or restrict certain processing of personal information; object to some processing; withdraw consent; or lodge a complaint with a supervisory authority. Some rights may have legal exceptions. To make a request, email service@nekvora.com and describe the right you wish to exercise. We may request information reasonably necessary to verify your identity before responding.

11. Children

Our store is not intended to solicit personal information directly from children who cannot legally consent to such processing. If you believe a child has submitted personal information inappropriately, please contact us so we can assess the request under applicable law.

12. Third-Party Websites

Links to other websites and third-party services are governed by their own notices and practices. We recommend reviewing their privacy information before providing personal data outside our storefront.

13. Changes to This Policy

We may update this policy to reflect operational or legal changes. The current version will be available on this page; important changes will be communicated where required by law.

14. Contact

Operating Company: Jilin Yujin Technology Co., Ltd.
Company Address: Room 1302, Building A6, Zone A (Group 2), Wansheng Aiqinhai, North of Hedong Road and East of Binhe Road, Erdao District, Changchun
Support Email: service@nekvora.com
Contact Phone: +86 14831865472
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)