Terms of Service

1. Overview

Welcome to Nekvora (https://nekvora.com). These Terms of Service govern your use of our online storefront and purchases made through it. The business identified for this storefront is Jilin Yujin Technology Co., Ltd. ("we," "us," or "our"). By using the site or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits rights that cannot legally be excluded.

2. Eligibility and Accounts

You must be legally able to enter into a purchase agreement in your jurisdiction or use the site with the consent of a parent or guardian where required. You are responsible for providing accurate account and checkout information, keeping your login credentials secure, and notifying us if you suspect unauthorized account activity. You may also shop as a guest where checkout makes that option available.

3. Products and Information

We aim to describe products, options, prices, and availability accurately. Images may vary slightly from the delivered item due to screens or product variations. Please review product descriptions and compatibility or safety information before ordering. We may correct genuine listing errors and will communicate with you if a material error affects an order; your statutory remedies remain unaffected.

4. Orders and Acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt and does not necessarily constitute final acceptance. An order may be declined or cancelled for legitimate reasons, including unavailability, suspected fraud, an evident pricing error, or a delivery restriction. If payment has been captured for a cancelled order, we will arrange a refund as required by law.

5. Pricing, Taxes, and Payment

The price and any applicable shipping charges are displayed during checkout before you complete payment. Taxes, customs duties, and other import charges depend on the destination and the checkout disclosures. We process orders through the payment options actually presented at checkout; available methods may vary. Payment processing may be subject to the terms of the relevant payment provider.

6. Processing and Delivery

Our standard order processing target is 1–3 business days after successful payment confirmation. Estimated transit time after dispatch is 7–15 business days, and it is not a guaranteed arrival date. Available delivery destinations and shipping prices are shown at checkout. Please refer to our Shipping Policy for more information. Legal delivery obligations and remedies continue to apply where required.

7. Cancellations, Returns, and Refunds

You may request cancellation before an order is dispatched. Once dispatch has occurred, cancellation may no longer be possible, but return and statutory rights may apply. For eligible items, return requests may be made within 30 calendar days after delivery under our Return & Refund Policy. Approved refunds are initiated to the original payment method within 10 business days of approval unless applicable law requires faster action. The financial institution may take additional time to credit the funds. For steps, conditions, and exceptions, read our Return & Refund Policy.

8. Appropriate Use

You agree not to use the site for unlawful activity, interfere with its operation, attempt unauthorized access, submit malicious code, impersonate another person, or misuse customer support. We may restrict access where reasonably necessary to protect users, the website, or our legal obligations.

9. Intellectual Property

The site's original content, branding, and design may be protected by intellectual property laws. Product names and third-party trademarks remain the property of their respective owners. You may use the site for personal shopping purposes, but may not reproduce protected materials commercially without authorization or another lawful basis.

10. Third-Party Services and Links

Our storefront may include services or links provided by third parties, such as ecommerce infrastructure, payment processing, or delivery services. Third-party sites have their own terms and privacy practices. We are not responsible for third-party websites that we do not control, except where applicable law provides otherwise.

11. Privacy

Our Privacy Policy describes how personal information is handled in connection with the storefront. Please review it when using the site.

12. Disclaimers and Liability

We do not promise uninterrupted or error-free site access. Any limitation of liability applies only to the extent permitted by applicable law. We do not exclude liability for fraud, intentional misconduct, personal injury caused by negligence where non-excludable, or any mandatory consumer remedies or warranties.

13. Changes to These Terms

We may update these terms as our operations or legal requirements change. Updated terms will be made available on this site. Changes will not retroactively remove rights relating to an order where doing so would be unlawful.

14. Contact and Business Details

Operating Company: Jilin Yujin Technology Co., Ltd.
Company Address: Room 1302, Building A6, Zone A (Group 2), Wansheng Aiqinhai, North of Hedong Road and East of Binhe Road, Erdao District, Changchun
Support Email: service@nekvora.com
Contact Phone: +86 14831865472
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)